Error 0x80004005 (SOLVED) – How to Fix Error Code 0x80004005

Windows 10 error messages are quite unhelpful; they rarely tell users what went wrong. On the rare occasion that they do tell you which file is causing problems, they’re often wrong. These error messages also habitually recycle error codes so you will see the same error code appear when different operations fail across different apps and in various Windows 10 features.

Error 0x80004005

Error 0x80004005 is an error code that Windows 10 reuses often. You may see it when you try to download updates, when you try to install an update, when you’re setting up Outlook or trying to send an email, when you try to move files and folders, when you try to rename files and folders, problems with Windows notifications, and more.

It’s annoying that the error can appear anywhere but it points to a central problem which means a single solution may resolve this error regardless of where and why it’s appearing. To that end, try each of the solutions listed below and the error should go away.

solved how to fix error 0x80004005

Fix Error 0x80004005 – Windows Updates

Error 0x80004005 can appear when you’re downloading or installing an update. Try these fixes.

1. Run Windows Update troubleshooter

Windows updates run into problems frequently enough for the OS to include a troubleshooter for them right out of the box.

  1. Open the Settings app.
  2. Go to the Update and Security group of settings.
  3. Select the Troubleshoot tab.
  4. Scroll down and click ‘Additional troubleshooters’.
  5. Click Windows Update and apply any fix the troubleshooter recommends.

2. Delete and download updates again

Windows 10 updates can run into problems when they’re downloading and you will only realize something is wrong when you try to install the update. If you’re getting the Error 0x80004005 when installing an update, delete it and download it again.

  1. Open File Explorer.
  2. Navigate to the following location.


  1. Delete everything in this folder.
  2. Open the Settings app.
  3. Go to the Update and Security group of settings.
  4. On the Windows Update tab, click ‘Check for Updates’.
  5. Any available updates will be downloaded, and installed.

3. Check disk space

Windows 10 updates need disk space to download and install. Normally, it is the larger feature updates that require at least 20GB of free space on the Windows drive but if an update is failing with the 0x80004005 error, giving it more space can often fix the problem. Free up space on your Windows drive and try installing the update again.

Fix Error 0x80004005 – Outlook

If you’re getting the 0x80004005 error when trying to send/receive emails in the Outlook desktop app, try the following fixes.

1. Start Outlook in Safe mode

Try to run Outlook in safe mode and send a message. It’s possible that some files in your Outlook profile are corrupt and are preventing you from sending emails. In safe mode, you should be able to send the message even if those files are corrupt.

  1. Tap the Win+R keyboard shortcut to open the run box.
  2. Enter the following, and tap enter.
outlook.exe /safe
  1. Select the Outlook profile you want to use.
  2. Compose a message, and send it. It will take considerably longer for the message to send when Outlook is running in safe mode.

2. Repair OST/PST files

If you’re able to send emails when Outlook is running in Safe mode, your OST orPST files are likely damaged. Fix them so that you can send emails in Outlook outside of Safe mode.

  1. Download the Inbox repair tool for Outlook.
  2. Run the tool and apply any fixes it recommends.
  3. The tool will ask that you select your PST file or OST file. Click the Browse button and select it. If you do not know where the PST file is located, you can use search in File Explorer and search for *.pst or *.ost Alternatively, you can try the following location.
  1. Run the repair, open Outlook in normal mode, and try to send an email.

Fix Error 0x80004005 –  General fixes

Error 0x80004005 is common and will appear when you try to rename files, move folders, extract archives, etc. In these more generic cases, try the following solutions.

1. Edit Windows registry

  1. Tap the Win+R keyboard shortcut to open the run box.
  2. In the run box, enter ‘regedit’, and tap Enter.
  3. Go to the following key.


  1. If you’re running 64-bit Windows 10, right-click the System key and select New>QWORD (64-bit) Value from the context menu. If you’re running 32-bit Windows 10, right-click the System key and select New>DWORD (32-bit) Value from the context menu.
  2. Name the value LocalAccountTokenFilterPolicy.
  3. Set its value to 1.
  4. Restart your Windows 10 system and try moving files/folders.

2. Re-register DLL files

There are two DLL files that may be causing the 0x80004005 error. Re-registering these DLL files can resolve the error. The files are called jscript.dll and vbscript.dll.

  1. Open Command Prompt with admin rights.
  2. Run the following command to re-register the jscript.dll file.
regsvr32 jscript.dll
  1. Next, run the following command to re-register the vbscript.dll file.
regsvr32 vbscript.dll
  1. Restart the system.

3. Disable Windows Defender

Disabling Windows Defender is never a good idea. If disabling it fixes the 0x80004005 error, we strongly recommend repairing/resetting Windows 10 so that Windows Defender can work without causing problems. Alternatively, you should find another anti-virus to run in its place. Do not run your system without an anti-virus.

  1. Open Windows Defender.
  2. Go to the Virus and Threat Protection tab.
  3. Scroll down to Virus and threat protection settings.
  4. Click Manage Settings.
  5. Turn off all the switches on this screen.
  6. Return to the main Windows Defender screen.
  7. Go to the Firewall and Network protection tab.
  8. Select each item on this screen, and turn it off.

4. New user account

If all else fails, you can create a new user account. If the error does not appear when you use the new account, set it as the admin account, and switch over to it. Delete your old user account.

  1. Open the Settings app.
  2. Go to the Accounts group of settings.
  3. Go to the Family and other users tab.
  4. Click ‘Add someone else to this PC’.
  5. Set up a new local account.
  6. Log in to the new account, try moving files, extracting them, renaming them, etc. and check if the error appears.


Error 0x80004005 and its variations will appear throughout the Windows 10 UI in different error messages. If you see this error in a non-Microsoft app, you should consider reinstalling the app that’s generating the error or trying some of the general fixes. This error appears for Windows 10 and its related features/functions. If you see it in other apps, it’s possible that a library file i.e. a DLL file is causing the problem and you may see the error pop-up elsewhere as well. While these fixes work, if the error reappears after a while, consider a Windows 10 reset or a clean install.

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ERR_CONNECTION_RESET (Solved) – How to FIX the Error

When we visit a website, information is sent from our system and received by it. The website we’re trying to reach sends data (files) that allow a browser to load and display it. This information must be sent and received within a reasonable amount of time. It is unrealistic to wait a whole minute for a website to load, or to show any signs that it is loading. When the response from a website does not arrive within a reasonable timeframe, your browser will show you an error message. The nature and language of the error message depend on what the browser thinks went wrong when loading the website.


The ERR_CONNECTION_RESET error indicates a problem with the connection. It might be your internet connection, your browser, the connection that is established between your browser and the website, and in some rare cases, the website itself might be causing it. You will see the ERR_CONNECTION_RESET error in Chrome but you may also see it in Chromium-based browsers.


Basic checks

Before you can troubleshoot this error, you need to determine if it’s something you can fix on your end.

  • Check if the website is up by pasting the URL in Down for everyone or just me. If it is down, there’s nothing you can do.
  • Check if you can access the website from a different device (like a phone). If you can, your browser is likely the problem.
  • Check if you’re able to access other websites. If you are, the problem may be in your browser and it may be related to cookies. If you’re unable to access other websites, the problem likely resides with your browser and/or your network settings.
  • If you’re using a VPN, turn it off and then try accessing the website. Your VPN may be experiencing trouble.
  • Power cycle the router and the system; turn them both off, and then on again. This resolves most network problems.

After you’ve run these basic checks, we can get down to fixing the ERR_CONNECTION_RESET error.


1. Ignore cache content and reload

This fix may sound complicated but it’s really one keyboard shortcut.

  1. In the tab where you’re seeing the ERR_CONNECTION_RESET error, tap the Ctrl+F5 keyboard shortcut.
  2. The page will reload but this time it will ignore cached content. 
  3. Check if the error goes away.

Delete all website data

This is slightly complicated because we do not want to delete all data saved by the browser but data stored for the website in question needs to be purged.

  1. Go to the website that is throwing the ERR_CONNECTION_RESET error. Allow the error page to show.
  2. Tap Ctrl+Shift+I to open the web console.
  3. Go to the Application tab.
  4. Select Clear Storage from the column on the left.
  5. Click Clear site data.
  6. Reload the website.

Try a VPN

It is possible that the website is being blocked by your ISP. In that case, the only way around it is to use a VPN that can fake your location i.e. route the traffic through a different geographic location. Some VPNs work system-wide while others can work exclusively in the browser. Take your pick.

We should warn you that in some cases, e.g., if you’re trying to access Netflix, using a VPN may not work either because the service blocks them. Look for a VPN that explicitly states it will work with Netflix, and other such services that restrict content based on geographic location.

Disable app and browser control

On Windows 10, Windows Defender checks content that is accessed in browsers, and Chrome isn’t excluded. You can try turning this protection off to see if the website loads however, make sure the website is safe.

  1. Open Windows Defender.
  2. Go to the App and browser control tab.
  3. Select Reputation-based protection settings. 
  4. Turn all the switches on this screen off.
  5. Try accessing the website now.

Make sure you turn app and browser control back on later.


These fixes are all you can do if the problem is on your end. If, when running the basic checks, the problem appeared to be with the website, you can’t do anything about it. You will have to wait for the problem to be fixed. If it’s imperative you access the website, try looking for a cached version for it.

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How to Fix ERR_CACHE_MISS (Solved)

Websites feature all sorts of forms and input fields that a user fills in. Some of these fields may be common ones like a sign-in sheet while others may ask for information like a billing address, credit card numbers, feedback on a product, etc. The information is eventually submitted and that means it must be sent to a server. If all goes well, you get a message that the information was submitted.


When the information fails to send, for whatever reason, you get the ERR_CACHE_MISS message in Chrome. When this happens, you usually need to enter the information again i.e., the entered information is lost. If you’re consistently getting this error, Chrome may not be able to communicate with the website, or the website may be having trouble. If it’s the former, there are a few things you can try to fix the problem.


1. Basic checks

Run the following checks before you try any of the solutions. The solutions target Chrome, Chrome’s settings, and your Windows 10 settings. In order to determine if they’re what needs to be fixed, these checks are essential.

  • Make sure you’re able to access other websites i.e., you have internet access.
  • Try submitting the form from another browser.
  • Try to submit a similar form on another website if you can find one.
  • Check if the website you’re submitting the information on is up by pasting its URL on Down For Everyone Or Just Me.
  • Try connecting to a different network and submitting the form.

Assuming the problem persists only in Chrome, or it’s particular to a website and you have internet access otherwise, try the fixes below.

2. Clear the webpage cache

It’s possible that you ran into a problem or the website threw some error while you were browsing it and it had an impact on whatever information you submitted.

  1. Visit the website that you want to submit information on.
  2. Tap the Ctrl+F5 keyboard shortcut and it will reload the website but ignore anything in the cache.
  3. Try submitting the form now.

3. Clear browser cache

Browser data for a website tends to build up. Ideally, it should purge itself but that doesn’t always happen. The Chrome cache may be the reason the form won’t submit.

  1. Open Chrome.
  2. Click the more options button at the top right (three dots).
  3. Select Settings from the menu.
  4. Under Privacy and Security, click ‘Clear browsing data’.
  5. Make sure every single option on the pop-up is selected.
  6. Click Clear data.
  7. Try submitting the form again.

4. Delete Chrome session cookies

Deleting the Chrome cache will sometimes still leave behind certain cookies. These cookies are not linked to users’ and their data which is why they aren’t removed.

  1. Visit the website that you’re getting the ERR_CACHE_MISS error on.
  2. Tap the Ctrl+Shift+I keyboard shortcut to open the Chrome console.
  3. Go to the Application tab.
  4. In the column on the right, select ‘Clear storage’.
  5. In the pane on the left, click the Clear all data button.

5. Disable extensions

Extensions can sometimes interfere with form submissions. These are normally extensions that block content on a webpage e.g., ad blockers. To be safe, disable all extensions and then try submitting the form.

  1. Open Chrome.
  2. Paste the following in the URL bar, and tap Enter.
  1. Turn the switch next to every single extension off to disable it.
  2. Relaunch Chrome.
  3. Try submitting the form.

6. Disable form resubmission prompt

The ERR_CACHE_MISS indicates a problem with form submission but the error message is shown by Chrome and not the website. It’s possible that Chrome is showing it to you because the response from the website didn’t come within a reasonable time or the response wasn’t what it was expecting. You can disable it but do so at your own risk. If you’re submitting credit card information, or something similarly sensitive, it’s best to skip this fix.

  1. Create a desktop shortcut for Chrome.
  2. Right-click the shortcut and select Properties from the context menu.
  3. Go to the Shortcut tab.
  4. In the Target field, add one space at the very end and then enter the following after it.
  1. Click Ok.
  2. Use this shortcut to open Chrome.
  3. Visit the website and try submitting the form.

7. Disable system cache

Deleting/clearing the cache fixes a lot of web problems but sometimes the fact that files are being saved to the cache are the problem. You need to turn caching off for the website while you submit the form.

  1. Visit the website.
  2. Tap the Ctrl+Shift+I keyboard shortcut to open the Chrome web console.
  3. Click the little cog wheel button at the top right, or tap the F1 key.
  4. Select Preferences from the column on the left.
  5. Look for the Network group of settings.
  6. Enable the ‘Disable cache’ option.
  7. Do not close this window/panel.
  8. Submit the form on the website.

8. Reset Windows 10 network settings

While ERR_CACHE_MISS is a Chrome error message, it may have to do with problems your system is experiencing. It’s rare but not unheard of.

  1. Open Command Prompt with admin rights.
  2. Run the following commands, one by one to renew the IP address, flush your DNS, reset the network adapter, and resets protocols to their default values. You may temporarily (1-5 seconds) lose internet connectivity.
ipconfig /release
ipconfig /all
ipconfig /flushdns
ipconfig /renew
netsh int ip set dns
netsh winsock reset
  1. Restart the system.
  2. When you return to the desktop, open Chrome, and try submitting the form again.

9. Reset Chrome

This is the nuclear option but if you have Chrome sync enabled, you won’t lose data in the process.

  1. Open Chrome.
  2. Click the more options button at the top right (three dots button).
  3. Select Settings from the menu.
  4. Click ‘Advanced Settings’ on the Settings page.
  5. Scroll all the way to the bottom and click ‘Restore settings to their original defaults’.

10. Try Internet Explorer

It’s 2020 and most website developers know that a website must work in all browsers and that Internet Explorer is not a benchmark for compatibility. That said, if all else fails, try submitting the form in Internet Explorer. It might just go through.


The ERR_CACHE_MISS shouldn’t appear consistently for a website. If it does, it is highly likely that the website itself has a problem. You can try getting in touch with the website’s admin and let them know about the problem. From an end user’s point, the above fixes are all you can run to resolve the issue.

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FIX the Antimalware Service Executable High CPU Usage (MsMpEng)

Windows 10 runs quite a few services in the background. These services normally do not take priority when it comes to using system resources. User processes are generally given priority. There will be times when certain Windows processes take precedence though and these processes then take up more CPU power. If you’re seeing high CPU usage by Antimalware Service Executable (MsMpEng), and it’s consistent, you may need to look into it, and possibly fix a problem or two.

Antimalware Service Executable (MsMpEng)

The Antimalware Service Executable (MsMpEng) is basically Windows Defender. It is going to run all the time so if you see it in Task Manager, it’s nothing to worry about. The worrying thing is if it’s consistently using a lot of the CPU’s power. If your system is idle, the CPU usage will go up since Windows Defender utilizes the downtime to run scans but you should not be seeing consistent high CPU usage from this process.

Antimalware Service Executable High CPU Usage

FIX: Antimalware Service Executable High CPU Usage (MsMpEng)

1. Restart the system

Desktop computers don’t need to be shut down every night. Most do fine by going into a low-power state. This is fine until processes begin to stall. It’s a problem with Windows 10. Try restarting your system and see if usage by this process returns to normal (single digits, or low double digits).

2. Run a full scan

The high CPU usage by Antimalware Service Executable may be caused by a long-overdue scan that needs to run. Often, the simple solution is to allow a full scan to run. You will need to stop the service in its current state and then initiate a fresh scan. It is best not to use your system until the scan completes so that it completes faster.

  1. Open Windows Defender.
  2. Go to Virus & Threat Protection.
  3. Click Manage Settings under Virus & threat protection settings.
  4. Turn off all the switches.
  5. Restart the system.
  6. Once you’re back on your desktop, turn all the Virus & threat protection settings back on.
  7. Return to the main Virus & threat protection tab.
  8. Click ‘Scan Options’.
  9. Select ‘Full scan’ and click the ‘Scan now’ button.
  10. Allow the scan to complete.

3. Reset Windows firewall

Windows firewall has certain rules that users can modify according to their needs. As you install apps, you will often have to allow some exceptions for the firewall. VLC player is one common example of an app that asks for exceptions. While generally harmless, these rules may interfere with Windows Defender, and resetting the rules may fix the problem.

  1. Open Windows Defender.
  2. Go to the Firewall and network protection tab.
  3. Scroll down, and click Restore firewalls to defaults.
  4. Restart the system, and Antimalware Service Executable’s CPU usage should return to normal. You can add your exceptions back to the firewall later on.

4. Scan for malware

Windows Defender is not impervious. It can stop malicious files and apps from running but it isn’t going to be able to stop everything. It’s possible that your system is infected with something that is causing Windows Defender to work in overdrive. Try using a different scanning tool like the free version of MalwareBytes. It may disable Windows Defender while it runs but that isn’t something to worry about. Allow it to scan your system and remove any infected files. You can keep ‏MalwareBytes or you can go back to Windows Defender.

5. Exclude Antimalware Service Executable from Windows Defender

Antimalware Service Executable is one of many services that Windows Defender runs but it is not the sum total of all services that the antivirus runs. Sometimes the high CPU usage by Antimalware Service Executable is because Windows Defender is scanning the Antimalware Service Executable service which it shouldn’t. You can add this service as an exclusion and it will bring its CPU usage back down to normal.

  1. Open Windows Defender.
  2. Go to App & browser control
  3. Under Exploit Protection, click on Exploit Protection Settings.
  4. Go to the Program Settings tab.
  5. Click the ‘Add program to customize’ button.
  6. Select ‘Add program by name’.
  7. Enter the following and click ‘Add’.
  1. Restart the system.

6. The nuclear option

The above solutions are all simple but if your problems persist there are a few other things you can try that are a bit more extreme.

  1. You can try creating a new user account and deleting the one that you’re experiencing the high CPU usage from Antimalware Service Executable.
  2. You can reset Windows 10 and keep all your apps and files.
  3. You can perform a fresh install.


You will find plenty of online advice telling you to uninstall Windows Defender to get rid of this problem and that will work. It will also leave you without an antivirus and we don’t generally recommend something like that. Windows Defender keeps your system and if you decide to remove it, you should replace it with another anti-virus. Likewise, changing how the Windows Defender works isn’t a good idea. Try one of the nuclear options we’ve listed or make sure you have a robust alternative available before you remove it.

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What is Elara App: Why It Prevents Windows 10 from Shutting Down?

Apps and processes on a Windows 10 system don’t always have the most user-friendly name. Often you’ll see apps or processes that are running and you will have to Google their name to check if they should be there, if they’re safe, or if you need to run a very thorough scan on the system.

If your attempts to shut down your Windows 10 system are blocked by an app called Elara, and you see it’s associated with the ApntEX.exe process in task manager, you may want to know where it came from and if it’s time for a fresh install.

Elara app

The Elara app is an app for controlling the touchpad. You will find this app running on laptops. The Elara app is installed by various laptop manufactures and they’re all able to use it because while the manufacturer is different e.g., Dell, HP, Lenovo, etc, they do often end up using the same hardware in their products. This in turn means they can often share or use the same apps to manage the hardware components. The Elara app is one such app.

Technically speaking, this app isn’t present by this name on new laptops. Manufacturers like Dell, HP etc., have rebranded it and you won’t see it often. Not often doesn’t mean never so if this app is preventing your system from shutting down, here’s what you can do.

 Elara App and Why does it prevents Windows from Shutting Down

Disable Elara

You can safely disable Elara but the app will start again. It’s a good idea to disable it before shutting your system down.

  1. Right-click the taskbar and select Task Manager from the context menu.
  2. Go to the Processes tab.
  3. Look for Elara, and select it.
  4. Click the End Task button at the bottom right.

Set Elara to auto-quit

Manually quitting Elara is tedious so you can set it to quit automatically. This is going to affect all apps that can prevent a system from shutting down, not just Elara, so consider that before you apply this fix.

  1. Tap the Win+R keyboard shortcut to open the run box.
  2. In the run box, enter ‘regedit’, and tap the enter key.
  3. The registry editor will open. Navigate to the following key.

HKEY_CURRENT_USER\Control Panel\Desktop

  1. Right-click the Desktop value, and select New>DWORD (32-bit) Value.
  2. Name it AutoEndTasks.
  3. Double-click it, and set its value to 1.
  4. Restart your system and apps will no longer be able to prevent the system from shutting down.

Remove Elara app from the system

Windows 10 has excellent generic drivers for the touchpad and you do not need a special app installed by your laptop manufacturer for it to run. This holds true regardless of which version of Windows 10 you’re running so you can uninstall this app. To be safe, you should have a mouse on hand that you can connect to your system before you remove the app.

Find alternative drivers

We’re relying on Windows 10 installing generic drivers for the touchpad but to be on the safe side, you should find and download Synaptics touchpad drivers that are compatible with your system. Once you do that, you will have a fall-back plan in case the generic drivers don’t install.

You can find the right drivers for your laptop on the laptop manufacturer’s website. You might see Elan drivers instead of Synpatics. Those will work fine too.

Install alternative drivers

Make sure you’ve connected a mouse to your system before you proceed.

  1. Open the Device Manager.
  2. Expand Mouse and other pointing devices.
  3. Select your touchpad, and right-click it.
  4. Select Uninstall device. Accept any on-screen prompts.
  5. Your touchpad will no longer work.
  6. Restart the system.
  7. Windows 10 will detect the hardware (your touchpad) and install drivers for it.
  8. If the drivers do not install, open Device Manager and go to Mouse and other pointing devices.
  9. Right-click the touchpad, and select ‘Install device’ or ‘Update driver’.
  10. Once drivers are installed and your touchpad is working again, it’s a good idea to restart the system again.


Laptop manufacturers install a lot of apps on a system, some helpful, some not so much. Elara isn’t a bad app, it’s just that it works poorly and that makes it a problem. No driver is supposed to hold up a shut down process which is why installing alternative drivers is a reasonable solution.

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